Steps to follow in the event of a stolen car

The driver must report a theft to the police and Getaround within 24 hours (48 hours for France). Getaround’s insurance will refund you the value of your car, determined by an expert, or at the purchase price if your car is less than 12 months old.

Getaround also covers cases of misappropriation, i.e. theft by the driver.

After 24h of lateness, you must file a report with the Police and declare the theft to Getaround. The incident report is 100% online. Go to Getaround website (not the app), then Your rentals > Selected rental > Report an incident .

Our claims team cannot open an incident report by phone: it is your online incident report that triggers the opening of your claim file.

For all rentals on Getaround, the driver must have their profile verified by Getaround before they can perform the check in.

The process of meeting the driver in person for your Key Exchange rentals, and checking their identity makes misappropriation highly unlikely. This is why you must be thorough when confirming the driver's identity at check in.