Reporting an accident or damage

If your car suffers from an incident during a rental on Getaround, you have 5 days to report the incident. Take a look at our article about the difference between wear and tear, and damage.

Online report

The incident report is 100% online. Go to Your rentals > Selected rental > Report an incident .

Our claims team cannot open an incident report on your behalf by phone nor email: it is your online incident report that triggers the opening of your claim file.

Important: an incomplete file would slow our treatment process: attaching every document you have from the first sent (damage report signed, rental agreement signed, insurance information...) will accelerate your claim treatment.

Claim treatment

A confirmation email will confirm the transmission of your claim to our claims team. We will get back to you as soon as we can to let you know what's happening with your file.

Car repairs

Depending on the type of damage, we can suggest several solutions for the repairs. You’ll find more information on the different options on the graph below (click on it to see full size):

Photographing damages

When you are reporting an incident, it's important to attach clear, neat, precise pictures of the damage to your car, and avoid attaching check out pictures. This will allow us to take care of the issue much faster.

The pictures can be taken from a camera or a smartphone.

The photos need to be taken frontally so the damage is clear on the picture. For each damage on the car, you need to take:

• a picture from afar (2 meters approximately) so we can see where on the car the damage is
• a picture from close by (45cm approximately) so we can see the details.

Here are two examples of damage pictures:

Here are 4 things to avoid when taking the pictures:

• reflexions on the pictures
• dark photos
• blurry pictures
• dirty area

The clearer the damage is on the pictures, the faster our team will be able to answer you.