Can't make a payment

There are several possible explanations :

• Did you use a payment method allowed on Getaround ?
  • Check that your payment method is allowed on Getaround.
• Have you reached your credit limit ?
  • Contact your bank to temporarily increase your credit limit that may have been exceeded, taking into account the rental price and the security deposit.

Payment by credit or debit card

• Is your payment card still available ?
  • Check the expiration date to check that your card has not expired.
• Did you enter your payment informations correctly ?
  • Check you filled correctly the name of the cardholder (which must be you), the card number, the expiration date and if it applies, the security code (written on the back of the card).
• Did 3DSecure work ?
  • Everything related to 3DSecure (or 3DS) is directly handled by your bank. Make sure your bank sends the verification text to the right phone number. If you face issues with the 3DS window or your payment fails because of 3DS, contact your bank to receive help.

For Germany

• Is your Paypal account verified ?
  • See our help article on how to verify your Paypal account.